company policy

1. Electronic invoices for web hosting are issued the 7 days prior to the DAY OF THE MONTH in which your hosting plan payment is due, and due upon receipt, web site maintenance and other non-hosting services are issued upon guidelines set forth in the Internet Business Solutions Proposal which is an attachment to the Web Site Design & Development Contract.
2. Electronic invoices are monitored for pickup. If hosting invoice is not retrieved within ten days, or two days for maintenance, domain, or other services, a paper invoice will be sent via postal mail to billing address. There is a $5.00 service charge for paper invoicing.
3. Hosting payments are expected to be received by the due date with the exception of legal holidays. Payment for non-hosting related services are due upon the guidelines set for the Internet Business Solutions Proposal which is an attachment to the Web Site Design & Development Contract.
4. Pre-Authorized (Scheduled) Payments to be placed against your credit card will be processed on the TENTH DAY of billing month. Any available or applicable discounts will be applied to your account prior to processing.
5. Payments made by check will not be credited to your account until check has cleared and been confirmed.
6. Payments not received by due date will have a $15.00 late charge added to unpaid balance for each billing period payment is not received. Hosting billing cycle (after first due date) is 10 days; non-hosting billing cycle is 10 days.
7. Hosting accounts not paid in full by the start of business on the 2nd day of the service month will have their ftp, website & email services suspended until full payment plus late charges is received. Past due maintenance accounts will have work removed from their website if payment is not received within 15 days of work completion.
8. A $85 fee will be charged to reconnect suspended hosting services. Full payment of past due balance and reconnect fee are due before site is reconnected. Full payment of past due maintenance account is required to restore updated pages.

9. Hosting accounts not paid in full within 30 days of original due date will have all services terminated. Termination of service does not relieve you from debts incurred while your site is/was active on our DNS (domain name servers).
10. A total reconnection fee of $85.00 plus past due balance and late charges will be required to reconnect terminated services Reconnection will be at the discretion of 23 Degrees. We reserve the right to refuse service for non-payment.
11. Accounts 90 days or more past due will be turned over for collection.
12. 23 Degrees reserves the right to refuse web host transfer assistance if unpaid past due balance exceeds 30 days.
13. 23 Degrees reserves the right to discontinue all services to any account that has had three or more late payments in any 12-month period.
14. 23 Degrees reserves the right to refuse reconnection of terminated services.
15. Refunds made on hosting pre-payments for reason of domain hosting transfer ONLY and will be prorated, based on a standard monthly charge, less a $25 service charge.
16. Refunds will not be made in the case of website termination for violation(s) of services.
17. No refunds will be made in amounts less than $25.00. Set up fees and domain registration or renewal fees are non-refundable.
18. THERE IS A $75.00 CHARGE FOR RETURNED CHECKS.
19. Refunds will be issued within 30 Days of request upon approval of 23 Degrees.
20. Upon termination or cancellation of signed Web site contract, 23 Degrees shall be entitled to retain all payments rendered to 23 Degrees under this Agreement for the Services or in anticipation of the Services. Termination or cancellation of this Agreement shall not terminate or cancel any payment obligation.